FAQs
What apartment homes and floor plans are available?
Hawthorne at Horse Pen Creek offers one, two, and three bedroom apartment homes with four layouts ranging from approximately 850 to 1,300 square feet. Renovated homes and furnished options may be available. Contact the leasing office for availability and pricing.
What community amenities are available?
Amenities include a saltwater pool, cabana, outdoor fireplace, grills, resident clubhouse, coffee bar, 24 hour fitness center, cyber café, playground, bark park, pet spa, guest suite, and 24 hour package room.
What apartment features are included?
Homes may include open layouts, nine foot ceilings, walk in closets, private patio or balcony with storage, washer and dryer connections, personal alarms, and modern kitchens. Select renovated homes offer granite countertops, stainless steel appliances, hardwood inspired flooring, built in microwaves, wine racks, and crown molding.
What parking and trash services are available?
The community provides onsite parking and valet trash service. Parking rules, guest registration, and any reserved options may change, so contact the leasing office for current procedures before move in or hosting overnight visitors.
How do packages and guest accommodations work?
The community offers a 24 hour package room and a guest suite that residents may reserve based on availability. Contact the leasing office for pickup instructions, reservations, and applicable charges.
Where is Hawthorne at Horse Pen Creek located?
Hawthorne at Horse Pen Creek is located at 3311 Horse Pen Creek Road, Greensboro, NC 27410. Contact the leasing office at (336) 891-3904 for directions or to schedule a tour.
What is the surrounding area like?
The community is in northwest Greensboro with convenient access to the Urban Loop, Battleground Avenue, New Garden Road, Bryan Boulevard, downtown Greensboro, and the wider Triad.
What dining, shopping, and attractions are nearby?
Nearby destinations include Friendly Center, The Village at North Elm, Lake Brandt, Lake Higgins, Bur Mil Park, Battleground Avenue dining, golf, pickleball, trails, and everyday shopping.
What schools serve this community?
The property is listed within Guilford County Schools. Public schools listed for the community include Summerfield Elementary at the elementary level, Kernodle Middle at the middle school level, and Northwest Guilford High at the high school level. Notable private school options include Caldwell Academy; New Garden Friends School. School assignments and enrollment requirements can change, so confirm current information directly with the applicable school district and schools.
What fees should I expect before moving in?
Move-in costs may include an application fee, administrative fee, deposit, prorated rent, and any applicable pet or utility-related charges. The leasing team can provide available fee information before you apply and a final summary before lease signing or move-in, so there are no surprises.
Are shorter or longer-term leases available?
Yes, short and longer-term lease options may be available. Availability, lease terms, pricing, and applicable fees may vary by community and apartment home. Our leasing team will be happy to review current options and help you find the lease term that best fits your needs.
What is included in rent, and are utilities included?
Rent generally includes your base monthly rent for the apartment home. Additional recurring charges, such as amenity fees, parking, pet rent, or other lease-related charges, may apply depending on the community and lease terms. Utility requirements also vary by community and apartment home. Some utilities may need to be placed in your name before move-in, while others may be billed through your resident account. The leasing team will provide a complete breakdown of costs and any required utility setup instructions prior to your move-in date.
Is liability coverage or renters’ insurance required?
Residents are required to maintain a minimum of $100,000 in liability coverage. Liability coverage is different from renters’ insurance and may not include coverage for personal belongings. Depending on the community, residents may provide proof of qualifying coverage or participate in the community’s liability coverage program for an additional monthly charge. Please contact the leasing office for current requirements and options.
What is the pet policy?
Our community is pet-friendly, with cats and dogs welcome. Pet policies, including breed restrictions, weight limits, deposits, and fees, may vary by property. Please contact the leasing office for the most current pet policy details.
How do I apply, and are there screening requirements?
You can apply online through the website or contact the leasing office for assistance. Application approval is based on the community’s rental criteria, which may include income qualifications, credit history, rental history, background screening, and other applicable requirements. The leasing team can provide current criteria and answer any questions before you apply.
What should I expect on move-in day?
On move-in day, the leasing team will provide instructions for accessing your apartment home, along with any community-specific information you need to get settled. Your apartment home will be inspected and prepared prior to your arrival. If you notice anything that needs attention after move-in, please submit a service request or contact the office.
What can I access in the resident portal?
Residents can use the resident portal to manage common account needs, including rent payments, service requests, and select lease or account information. If you need assistance accessing the portal, please contact the leasing office.
How do I submit a maintenance request, and what qualifies as an emergency?
The easiest way to submit a service request is through the resident portal. You may also contact the leasing office directly. Response times vary based on the type of request, and the team will communicate timing and next steps if additional work is required. Emergency maintenance is generally limited to urgent issues that require attention before the next business day, such as major active leaks, lack of water, certain electrical issues, or loss of heating or air conditioning as required by law or community policy. For immediate assistance, contact the after-hours emergency maintenance line. If you are unsure whether your issue qualifies, please call for guidance.
How does pest control work?
Preventive pest control services are provided as part of the community’s maintenance program but may vary by location. If you experience pest-related concerns, please submit a service request or contact the leasing office so the team can coordinate next steps.
How do package deliveries work?
Depending on the property, packages may be delivered to your apartment home, a package locker, the leasing office, or another designated location. Please contact the leasing office for details specific to your community.